{"id":352,"date":"2018-11-16T11:31:59","date_gmt":"2018-11-16T11:31:59","guid":{"rendered":"https:\/\/mercuri.be\/success-stories\/customer-service-excellence-with-maersk-line-2\/"},"modified":"2019-02-05T12:25:15","modified_gmt":"2019-02-05T12:25:15","slug":"lexcellence-du-service-client-avec-maersk-line-2-2","status":"publish","type":"success-story","link":"https:\/\/mercuri.be\/fr\/exemples-de-reussites\/lexcellence-du-service-client-avec-maersk-line-2-2\/","title":{"rendered":"L'excellence du service \u00e0 la client\u00e8le avec Maersk Line"},"content":{"rendered":"

En octobre 2016, l'Association of Talent Development a d\u00e9sign\u00e9 Maersk Line comme laur\u00e9at des prestigieux BEST Awards. Ce titre r\u00e9compense les organisations qui ont fait la preuve de leur r\u00e9ussite commerciale gr\u00e2ce au d\u00e9veloppement des talents de leur personnel. Maersk Line a remport\u00e9 la premi\u00e8re place gr\u00e2ce \u00e0 son mod\u00e8le d'apprentissage interne, le CARE PROgram, qui a \u00e9t\u00e9 d\u00e9velopp\u00e9 en partenariat avec Mercuri International.<\/p>\n\n\n

\n
\"L'excellence<\/figure><\/div>\n\n\n

Lors de la c\u00e9r\u00e9monie de remise des prix \u00e0 Washington D.C., l'Association of Talent Development (ATD) a pr\u00e9sent\u00e9 les laur\u00e9ats de ses BEST Awards annuels, la reconnaissance la plus pris\u00e9e et la plus recherch\u00e9e de l'industrie du d\u00e9veloppement des talents. Lors de l'\u00e9dition de cette ann\u00e9e, pr\u00e8s de 150 organisations de 13 pays ont soumis des candidatures \u00e0 l'ATD. Toutes les organisations ont soumis \u00e0 l'ATD des informations quantitatives et qualitatives sur leurs applications et programmes de d\u00e9veloppement des talents. Les candidatures ont \u00e9t\u00e9 \u00e9valu\u00e9es de mani\u00e8re rigoureuse et anonyme par les membres du comit\u00e9 consultatif des BEST Awards, un groupe compos\u00e9 d'experts de l'industrie.<\/p>\n\n\n\n

Maersk Line est <\/strong>reconnu<\/strong> en tant que num\u00e9ro un mondial<\/strong><\/p>\n\n\n\n

Maersk Line, une importante compagnie de transport maritime par conteneurs appartenant au groupe Maersk, a remport\u00e9 la premi\u00e8re place aux BEST Awards. L'engagement des dirigeants de Maersk Line en faveur du d\u00e9veloppement du personnel et un partenariat solide entre les ressources humaines, les fonctions globales et les \u00e9quipes de projet pour d\u00e9velopper la sp\u00e9cialisation et l'excellence fonctionnelle afin d'encadrer la strat\u00e9gie de Maersk Line ont \u00e9t\u00e9 au c\u0153ur de cette victoire. Cela inclut toutes les fonctions et tous les d\u00e9partements tels que le service client\u00e8le.<\/p>\n\n\n\n

Le succ\u00e8s de Maersk Line en mati\u00e8re de service \u00e0 la client\u00e8le - The CARE PROgram<\/strong><\/p>\n\n\n\n

Maersk Line, en collaboration avec Mercuri International, a \u00e9labor\u00e9 et mis en \u0153uvre un programme de service \u00e0 la client\u00e8le exceptionnel qui int\u00e8gre un mod\u00e8le d'apprentissage interne appel\u00e9 CARE PROgram. Le programme CARE a \u00e9t\u00e9 mis en \u0153uvre dans plus de 100 pays, avec la participation de plus de 400 responsables du service client\u00e8le et de plus de 2 000 employ\u00e9s du service client\u00e8le. Il s'agissait d'un projet complexe et difficile, mais l'effort a port\u00e9 ses fruits. Cary Bailey - Findley, responsable mondial de l'apprentissage et du d\u00e9veloppement organisationnel chez Maersk Line, attribue le succ\u00e8s du programme \u00e0 deux facteurs : l'implication de l'organisation du service client\u00e8le et le partenariat solide avec Mercuri International.<\/p>\n\n\n\n

\"Ce que j'attendais d'un fournisseur, c'\u00e9tait qu'il travaille vraiment avec moi et qu'il pr\u00e9voie et r\u00e9solve tous les probl\u00e8mes possibles avant qu'ils ne deviennent des probl\u00e8mes. Avec Mercuri International, j'ai obtenu tout cela. Je crois que nous n'aurions pas pu obtenir le prix BEST sans le programme CARE et nous n'aurions pas pu le faire sans Mercuri International.<\/em> \"d\u00e9clare Cary Bailey-Findley.<\/p>\n\n\n\n

Courriel : info@mercuri.be<\/a><\/p>\n\n\n\n

<\/a>T\u00e9l : +32 2 245 02 40<\/a><\/a><\/p>\n\n\n\n

Parlons-en !<\/a><\/div>","protected":false},"excerpt":{"rendered":"

Gedurende de award ceremonie in Washington D.C., presenteerde de Association of Talent Development (ATD) de winnaars van haar jaarlijkse BEST<\/p>","protected":false},"featured_media":231,"parent":0,"template":"","meta":{"_acf_changed":false,"_eb_attr":"","form_id":"","editor_notices":[]},"sector":[62],"country":[],"class_list":["post-352","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","sector-b2b"],"acf":[],"yoast_head":"\nCustomer service excellence met Maersk Line - Mercuri Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mercuri.be\/fr\/exemples-de-reussites\/lexcellence-du-service-client-avec-maersk-line-2-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service excellence met Maersk Line - Mercuri Belgium\" \/>\n<meta property=\"og:description\" content=\"Gedurende de award ceremonie in Washington D.C., presenteerde de Association of Talent Development (ATD) de winnaars van haar jaarlijkse BEST\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mercuri.be\/fr\/exemples-de-reussites\/lexcellence-du-service-client-avec-maersk-line-2-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Mercuri Belgium\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-05T12:25:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mercuri.be\/wp-content\/uploads\/sites\/23\/2018\/11\/maersk_line-2013_0_4.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mercuri.be\/success-stories\/customer-service-excellence-with-maersk-line-2-2\/\",\"url\":\"https:\/\/mercuri.be\/success-stories\/customer-service-excellence-with-maersk-line-2-2\/\",\"name\":\"Customer service excellence met Maersk Line - 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