{"id":211,"date":"2018-11-16T11:31:11","date_gmt":"2018-11-16T11:31:11","guid":{"rendered":"https:\/\/mercuri.be\/success-stories\/philips-trusted-advisor-program\/"},"modified":"2019-04-17T07:57:59","modified_gmt":"2019-04-17T07:57:59","slug":"programme-de-conseillers-de-confiance-de-philips","status":"publish","type":"success-story","link":"https:\/\/mercuri.be\/fr\/exemples-de-reussites\/programme-de-conseillers-de-confiance-de-philips\/","title":{"rendered":"Programme \"Trusted Advisor\" de Philips"},"content":{"rendered":"<p class=\"wp-block-subhead\">Il s'agit d'une s\u00e9rie de vid\u00e9os bas\u00e9es sur des entretiens avec Gertjan van der Weijden, directeur du service \u00e0 la client\u00e8le et des op\u00e9rations chez Philips Healthcare Benelux, \u00e0 propos du programme Trusted Advisor pour les ing\u00e9nieurs de service d\u00e9velopp\u00e9 et mis en \u0153uvre avec succ\u00e8s avec Mercuri International.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright\"><img decoding=\"async\" src=\"https:\/\/mercuri.be\/wp-content\/uploads\/sites\/23\/2018\/11\/Philips-logo_3.jpg\" alt=\"Programme &quot;Trusted Advisor&quot; de Philips\" \/><\/figure><\/div>\n\n\n\n<p>Le programme Trusted Advisor est con\u00e7u pour permettre aux ing\u00e9nieurs de service Philips de mieux comprendre leur impact et la mani\u00e8re dont ils peuvent contribuer \u00e0 am\u00e9liorer la satisfaction des clients et la perception de la marque Philips aupr\u00e8s de leurs clients du secteur de la sant\u00e9.<\/p>\n\n\n\n<p>Ces vid\u00e9os (en anglais) vous expliquent comment le programme a \u00e9t\u00e9 \u00e9labor\u00e9 et mis en \u0153uvre et quels sont les r\u00e9sultats pour Philips.<\/p>\n\n\n\n<p>Introduction au programme Trusted Advisor de Philips - Harry Jonkers, GAM Mercuri International<br>Contexte - Contexte de la raison pour laquelle Philips a lanc\u00e9 ce projet.<br>Pourquoi Mercuri - Pourquoi Philips a choisi Mercuri International comme partenaire.<br>Analyse - L'analyse effectu\u00e9e pour encadrer le projet.<br>Conseil - Comment nous avons travaill\u00e9 ensemble pour \u00e9laborer des solutions.<br>Formation - Ce que la formation comprenait.&nbsp;<br>Mise en \u0153uvre - Comment le programme a \u00e9t\u00e9 mis en \u0153uvre.<br>R\u00e9sultats pour l'entreprise - quels ont \u00e9t\u00e9 les effets sur l'entreprise.<br>R\u00e9sultats pour la population - quels ont \u00e9t\u00e9 les effets sur la population.<br>Conseils aux autres - Quels conseils Gertjan van der Weijden donne-t-il aux autres personnes qui se trouvent dans une situation similaire.<br>Les cl\u00e9s de la r\u00e9ussite - Quelques facteurs cruciaux pour garantir la r\u00e9ussite et les r\u00e9sultats.<\/p>\n\n\n\n<p style=\"text-align:center\"><a href=\"mailto:%20info@mercuri.be\">Courriel : info@mercuri.be<\/a><\/p>\n\n\n\n<p style=\"text-align:center\"><a href=\"tel:%20+3222450240\">T\u00e9l : +32 2 245 02 40<\/a><\/p>\n\n\n\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\" href=\"https:\/\/mercuri.be\/fr\/contact\/\">Parlons-en !<\/a><\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Het Trusted Advisor programma is ontworpen om het inzicht over hun impact van de Philips Service Engineers te vergroten en<\/p>","protected":false},"featured_media":212,"parent":0,"template":"","meta":{"_acf_changed":false,"_eb_attr":"","form_id":"","editor_notices":[]},"sector":[62,64,61],"country":[],"class_list":["post-211","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","sector-b2b","sector-btc","sector-hc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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